Cutoff Times: All orders must be placed by 2PM Eastern Time to be processed the same day. Most orders placed by these cutoff times will be shipped that day, but some circumstances may prevent this; we will let you know if there are any such delays in your order.

All orders ship via UPS Ground delivery by default. This can take anywhere from 2-9 business days delivery time, depending on where you live. Orders shipping outside the US 48-states cannot go Ground however. Hawaii, Alaska, and Puerto Rico can only be shipped via Air service.

Items less than $20 cannot be backordered unless they are the only item in the order, otherwise the entire order may be held until all items are in stock.

For orders not containing unusually heavy items (see "Daggered" info below), you may choose FedEx 2 Day Air® for an additional $6.95, or FedEx Next Day Air® available for an additional charge of $19.95.

You may also choose UPS 2-3 Day for an additional $6.95, or UPS Nextday Air available for an additional charge of $19.95.

We can ship USPS 1st Priority Mail: 3-6 business days. This is the only shipping method available to US Military APO/FPO addresses, PO Boxes, and all areas outside the USA (Guam, Virgin Islands, etc..).

Orders shipping to APO/FPO military address must ship USPS, and are subject to a longer ship time.

We ship all orders as soon as possible  We make sure to email or call when there are back orders and further delays. To protect our customers from potential credit card fraud, orders may be held for verification, this may cause a slight delay in shipping products to you.

If the in stock items on the order have already shipped, then any back orders will be sent out via UPS Ground.

Specially Marked Items:

* Items marked with a are "daggered" items. The total shipping will be based upon the weight of all items.

* Items marked with a are "Truck-Only" items and can only be shipped by TRUCK delivery. Truck shipping is $70 per truck-item in addition to any normal S&H charges.

* Items marked with a are "HazMat" (Hazardous Material) items and the order can only ship via UPS Ground.

Special s/h offers do not apply to Truck or Daggered items.

International Shipping
Due to manufacturer restrictions, we are unable to ship outside of the United States. The only Exceptions to this policy (some restrictions apply for these destinations):

• Puerto Rico
• US Military addresses (i.e. APO and FPO addresses)
• Locations that use a US Postal ZIP Code, such as Guam, The Virgin Islands, etc..

Other Important Information

100% Satisfaction Guarantee*

If you are not completely satisfied with any product*, return it for a full refund of the product purchase price, full credit, or exchange ­ your choice. MusiciansFriend gives you 45 days from the shipping date. That's the best guarantee in the music industry. (Some restrictions apply:

45 Day Best Price Guarantee*
Buy with confidence. If you find a lower advertised price from any authorized U.S. dealer on an in-stock product, call or email us. We'll match any verifiable advertised price before or after the sale. If you've already purchased from us and find a lower advertised price within 45 days of your purchase, contact us via phone or email and we'll refund the difference after verification. (Some restrictions apply:

Minimum Orders
There is no minimum order at Musician's Friend. Every order is as important as it is to you.

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